Gala Wildlife Rewards Information

Welcome to Gala Wildlife Rewards.

Gala Wildlife Rewards is our new loyalty program set up to reward customers who continuously place orders with us using our website. Its simple aim is to reward customers with points each time they place an order. These points can then be redeemed to earn free gifts or money off future orders on our website. It's just our little way of saying thank you to all our customers who have supported us over the years and continue to support us now even in these difficult times.

I have decided to create this page to highlight exactly how our rewards system works and what you can gain from using it when you next place an order with us.

Where to find Gala Wildlife Rewards

Our Gala Wildlife Rewards tab can be found in the bottom left of any page on our website. It is a small button, filled orange with the title 'Rewards' and a small present icon. If you click on this orange button our Gala Wildlife Rewards tab will open upon the current web page you are on. 

Within this tab you can manage and view all your rewards information. This includes your points balance, how to earn points, what you can redeem points for, the rewards you have redeemed, our referral program and our reward tiers system. I will be explaining each of these parts on this page.

What are feathers?

Before I go through exactly how to start earning points on our website, I will first explain our points system currency, feathers. Feathers are essentially points. They are what you earn to redeem rewards. It's our way of tying our rewards system into what our business is about... Wildlife... In particular feeding wild birds. Up to now I have been describing them as points but from now on I will be calling them feathers as this what you will see them called when going through our Gala Wildlife Rewards tab.

Getting started

To start earning rewards you first must create an account on our website. If you have already created an account on our website, then all you need to do is sign in to your account to automatically start earning feathers when placing an order. If you have yet to create an account on our website, then this can be easily done through our rewards tab. By clicking on the button labelled 'Join' you will be redirected to our create an account page on our website. Fill in your name, email and a password to create an account. Once you have completed that you will be ready to start earning feather on our website. 

It is essential that you sign into your account before placing an order to earn feathers. If you have not signed into your account when placing an order, you will not be receiving feathers earned from completing that purchase.

For creating an account or signing into your existing account you will be rewarded with 100 feathers as a welcome gift from us.

How to earn feathers

Now that you have set up an account you are ready to start earning feathers on our website. There are now 4 ways you can earn feathers on our website. 

Placing an order on our website - This is the main way you can earn feathers to gain access to rewards. For every order you place you will be rewarded feathers. The amount of feathers earned for each order depends on the value of your order. For each £1 spent you will be rewarded 10 feathers. So, for placing an order worth £25 for example, you will have earned 250 feathers. There is no minimum or maximum feathers you can earn for each order. 

Reviewing a product - We really appreciate any feedback we get about our products and service. By submitting a review, not only are you helping us see where we did well and where we need improvement, but you are also assisting other shoppers on our website decide whether that product is right for their wildlife. To show our appreciation for you taking the time to review a product we are now rewarding each review with 50 feathers. Terms and conditions apply.

Liking our Facebook page - We love to keep in touch with our customers. Informing them of recent offers, new products or news about our business, as well as sharing fun facts about wildlife and hearing about the different wildlife our customers are managing to attract to their garden and the interesting stories they can share with us. The best way of doing that in this modern world is through Facebook. So, to help encourage you to follow our Facebook page and get involved with the things we post about we offer a 50 feathers reward to your account when you like our Facebook page. This is a great way of you helping us to grow our business and reach new customers.

A birthday gift from us - Here at Gala Wildlife we want to help celebrate your birthday and hand you a special birthday gift from us for being such an awesome customer! If you enter your date of birthday to your account, we will gift you a huge 200 feathers on the day of your birthday! Please note that your birthday information must be submitted at least 30 days before the date of your birthday to get the reward. If your birthday is within 30 days of the day you submitted your information you will be rewarded the gift the following year's birthday. 

To earn feathers from a couple of these methods above you will need to follow these instructions.

• To receive 50 feathers from submitting a review you first must receive an email from us requesting you to review up to 3 of the products you have recently purchased. These emails will be sent 10 days after your order was fulfilled and will only ask you to review products you have not previously reviewed. By following the link on the email you will be able to review that product. Once your review has been submitted you will receive your 50 feathers generally within 3 days of the submission date (please note this is a manual reward in which me, the admin, must add feathers to your account, so please may I ask for your patience in receiving this reward to your feathers account). For full terms of our review reward please visit our terms & conditions page - https://www.galawildlife.co.uk/pages/terms-conditions.
• To earn 50 feathers from liking our Facebook page you will need to open up the Gala Wildlife Rewards tab. From there, click 'Earn Feathers'. Within the 'Earn Feathers' page you will see a list of the different ways you can earn feathers. You must then click the button labelled 'Like on Facebook'. From there, you will be redirected to our Facebook page. If you then like our page and return back to our website, you will have been rewarded 50 feathers. If you have already liked our page prior to this, just click the button to our Facebook page then return to our website and you will automatically have been rewarded 50 feathers.
• To add your birthday to your account you must also open up our Gala Wildlife Rewards tab and open the page titled 'Earn Points'. Within there, you will see a button labelled 'Happy Birthday'. Click that button to open up a page where you can enter and submit your date of birth. By submitting your birthday, you can then earn the 200 feathers gift on the day of your birthday.

Rewards you can receive from feathers

There are only 2 options you can choose from when redeeming feathers so far through Gala Wildlife Rewards, you can either turn in feather to receive money off your next order or, receive a free product. Below are the full details of each reward.

Money off your order - Of course the main use for feathers is to redeem them to get money off your next order, therefore rewarding loyal customers with cheaper products. For every 200 feathers you turn in we will discount £1 off your shopping cart.  You will then be asked to select the number of feathers you wish to redeem ranging from 1000 to 2000 in intervals of 200. Please note this is because the minimum number of feathers you can turn in to get money off your order is 1000 feathers (£5 discount) and the maximum is 2000 feathers (£10 discount).

Please note the order you wish to receive a discount on must also be a minimum of £30.

Free product - You may wish to spend your hard earned feathers on receiving something for absolutely nothing. We now have a range of products you can redeem feathers for to get them free. These will almost always equate to being cheaper than if you bought them using money. For example, our free seed feeder costs 1400 feathers, which could be turned in to receive £7 off your order, but turn them in for a seed feeder and you get a £8.20 feeder for £7 worth of feathers. Therefore, using feathers to purchase these items is often better value, making these rewards even sweeter.

Here's a table highlighting all the rewards available and their cost in feathers.

Redeeming the feathers you've earned

If you have managed to accumulate a number of feathers you may wish to trade them in for rewards, you can do this within the Gala Wildlife Rewards tab. Simply click on the tab labelled 'Redeem Feathers'. This will open a page which lists the rewards stated above. From here, once you have earned enough feathers to redeem them, you can select which reward you would like to redeem by clicking on the button labelled 'redeem' next to the reward. This reward can either be used on the next order you place with us or can be saved for another order in the future.

Please note once a reward has been redeem, you have 180 days in which to use this reward. Failure to apply this reward to an order within this time will result in the reward expiring.

Applying a reward to your order

So, you have redeemed a reward and wish to use it with your next order. To access your rewards, you need to first open up the Gala Wildlife Rewards tab and select the tab 'My Rewards'. Here you will see all the rewards you have earned and are ready to use. Depending on the type of reward you have redeemed determines the way in which it is received. 

Redeeming a free product - When you wish to receive a free product you've earned as a reward all you need to do to claim it is click the 'Use Now' button next to that reward. This will then redirect you to your shopping cart page where you will see that the free product is in your cart. Don't be alarmed when you see the free product in the shopping cart has a price next to it as this will be removed once you enter the checkout stage. Once you're ready to place your order, continue to the checkout stage where you will see a discount code has been applied to your cart and the free product is now showing as being free. Complete your order as normal and you will receive your reward with the rest of your order.

Redeeming money off your order - To receive money off your order click the 'Use Now' button next to the 'Money Off Order' reward. This will then automatically redirect you to our products page. From here you can compile your order, or you can select products from our website via the tabs at the top of the page like normal. Once you have selected the products you wish to receive a discount on head over to the checkout page. When you arrive at the checkout you will see a discount code has been applied to your cart and the amount you wish to deduct from your order has been deducted. You can now complete the checkout stage as normal.

Please note only one reward code can be used per order. This applies to both a free product or money off. To clarify, you can only receive one free product per order. You can also not receive a free gift and money off your order in the same order.

Viewing your feather balance history

At times you may wish to view how you've earned feathers and where you've spent feathers. This can easily be viewed in the 'My Balance' tab within the Gala Wildlife Rewards tab. Scroll down to 'My Balance' and click on it to enter the page. Here you will see all the history of you feathers balance indicating the actions which have resulted in you gaining or losing feathers, the amount you gained or lost during that action and the date in which it occurred. 

Our rewards referral program

Our referral program is an excellent way of gaining extra feathers fast. Our referral program lets you refer a friend you think will love our products but isn't yet a customer of ours. If they go on to create an account and place an order on our website both you and your friend will receive a huge 500 feathers, each which you can put towards your next reward. It's a great scheme which rewards everyone, and we are so thankful to all who refer friends to our business. 

To refer a friend, go to the Gala Wildlife Rewards tab and select the 'Referral Program' button. Here you will see the rewards each of you will receive for completing this task. To start, click on the 'Refer A Friend Now' button at the bottom of the page. You will then see a link to our website. This link can be copied and sent to your friend via text, Facebook, email or any other messaging app. Your friend must then click on the link to take them to our website. Once there, the first thing they should do is create an account to add them to the rewards program. Then, if they wish, they can place an order with us. Doing so will automatically reward them with 500 feathers as well as rewarding you with 500 feathers also. Please note the friend must complete the order using the link provided and not exit and return to our website without using the link or this will result in the referral not being activated. They must also create an account on our website before placing the order or we will not be able to track their order to your referral.

VIP tiers system

Our VIP tiers is my favourite part of the rewards program. This is a way of us giving extra rewards to those customers who often place orders on our website or purchase bulk orders at a time. The more you spend on our website the higher VIP tier you'll become, rewarding you with extra free gifts and extra feathers earned from each pound spent on our website. Let me run you through the current tiers we have set up.

Welcome tier - This is the tier we all start off on once we join the Gala Wildlife Rewards program. There are no extra gifts or feather multipliers on this tier.

Bronze tier - Once you have, in any way, earned 1000 feathers (spent or unspent) through our rewards program you will be part of the bronze tier customers. By this point you should have placed a few orders with us, or one bulk order with us showing us you are a great customer of ours and a customer we should reward. Upon entering this tier, you will receive an email welcoming you to the bronze tier and informing you of your gift you've received for getting to this tier. Most importantly now you are part of the bronze tier you will now receive an extra 10% feathers on any orders you place in the future. For example, if you now place an order worth £50, you will receive 550 feathers rather than the original 500 you would have before.

Silver tier - Once you have earned 5000 feathers (spent or unspent) through our rewards program you will be part of the silver tier customers. If you have reached this tier, you are a special customer of ours who has shown your loyalty to our business and I imagine must have a garden fun of wildlife which you cater for extremely well! That dedication to your garden's wildlife must be rewarded handsomely. Upon entering this tier, you will again receive an email welcoming you to the silver tier and informing you of your gift you've received for getting to this tier. Again, most importantly though you will receive a boost in feathers earned for any future orders. Now you will receive an extra 20% feather on any orders making discounts more regular. For example, if you now place an order worth £50, you will receive 600 feathers rather than the original 500 you would on welcome tier. 

Gold tier - Once you have earned 10000 feathers (spent or unspent) through our rewards program you will be part of the gold tier customers. This is our top tier for our VIP customers. If you reach this tier, may I please say "thank you" for being an amazing supporter of our family business and more importantly for looking after your vast array of garden wildlife to the very best! Your garden must be alive with wildlife, and I and many others envy the entertainment you must get for attracting such numbers to your garden. On this tier we will reward you to our very best! Upon entering this tier, you will again receive an email welcoming you to the gold tier and congratulating you by gifting an extra special free gift. Being on the gold tier offers you the maximum boost you can have on feathers earned; you will now receive an extra 30% feathers on any future orders helping to make discounts a regular occurrence. For example, if you now place an order worth £50, you will now receive 650 feathers rather than the original 500 you would on welcome tier.

It is important to note that our VIP tiers refresh at the end of each year. So be sure to make the most of your boosted feather multipliers before the end of the year because come January everyone will return to Welcome tier once more.

Your free gifts from entering a new tier will appear in your 'My Rewards' tab on the Gala Wildlife Rewards tab. You can redeem them on your next order just like any other free gift reward.

Please note that all tier gifts come with a 180 day expiry date. So please redeem your reward within this time of receiving it, otherwise it will be unable to be claimed.

That's all

That is everything you should need to know about our new Gala Wildlife Rewards program. If you have any problems or unsure exactly how something works regarding the program then please contact us, we're more than happy to go through things or advice you more on how it works. Terms of use will be added to our terms and conditions page in the very near future.

Please be informed that we reserve the right to remove feathers from any account at any time. We also reserve the right to prevent any account from receiving feathers in the future.

We hope this rewards program shows our appreciation to all our customers' support and makes enjoying your garden wildlife just that little more rewarding!

Many thanks

Phil & Jason